Your account holds your subscription, watchlists, and trading preferences, and we take protecting it seriously. Here's an overview of the safeguards in place and what you can do on your side.
What we do
Encrypted connections. All traffic between your browser and TrendTrader Pro is encrypted with HTTPS/TLS — your credentials and data are never sent in the clear.
Secure authentication. Sign in with an email and password, or with Google. Google sign-ins are confirmed directly by Google — we never see or store your Google password.
Single-session enforcement. Only one session per account can be signed in at a time. Signing in on a new device signs the previous one out within a few minutes, which makes any unauthorized access visible instead of silent. Read more in Why was I signed out?
Breached-password blocking. When you create or change a password, we check it against databases of passwords exposed in known data breaches and reject compromised ones. Passwords must be at least 8 characters.
Password verification on sensitive actions. Changing your password requires your current password, and deleting an account requires typed confirmation plus your password (for email/password accounts) — so a momentarily unattended session can't be used to take over or destroy your account.
Remote sign-out. Settings → Security → Sign out of all devices immediately revokes every active session for your account.
What we will never do
We will never ask for your password — not in chat, not by email, not by phone. Anyone who does is not us.
We will never ask you to install remote-access software or to "verify" your account by sharing sign-in codes.
If you receive a message like that claiming to be TrendTrader Pro, don't respond — forward it to [email protected].
What you can do
Use a strong, unique password (a password manager helps) and never reuse it across sites.
Don't share your login — each subscription covers one trader, and sharing violates the Terms of Service.
If anything looks off — an unexpected sign-out, an email you don't recognize — change your password and use Sign out of all devices, then contact us.
Questions or something to report? Message us in the app or email [email protected].