We want getting help to be the easiest part of your day. Here's every way to reach us, fastest first.
The Messenger (fastest)
The chat bubble in the bottom-right corner of the app is the quickest way to get an answer. On mobile, open Settings and tap Get help to launch the same Messenger.
When you start a conversation, our AI support agent answers instantly, 24/7. It's trained on this entire help center — plans, billing, signals, charts, account questions — and resolves most questions on the spot. If your question needs a human (billing disputes, account-specific investigation, anything the AI can't resolve), it hands the conversation to our team automatically. You never have to re-explain; the team sees the full conversation.
Prefer email? Write to [email protected]. You'll get the same team, and the conversation threads into the same inbox as the Messenger.
Help center
You're reading it — support.trendtrader.pro is searchable and covers the platform end to end: getting started, how signals work, plans and billing, account security, and troubleshooting. Most answers are one search away, any hour of the day.
Response times
AI agent: instant, around the clock.
Human replies: typically within 1–2 business days, often much sooner.
Tips for a fast resolution
Ask in the Messenger while logged in — we can see your account context (plan, recent activity) and skip the back-and-forth.
For billing questions, mention the email address on the subscription if it differs from the one you're writing from.
Charged twice, or see a billing error? Message us in the Messenger — don't use the in-app Refund Request form, which is only for 7-day guarantee claims. Billing errors are fixed directly, no form needed.
For anything visual (a chart issue, a layout glitch), a screenshot attached in the Messenger speeds things up enormously.
Whatever channel you pick, a real resolution — not a canned reply — is the goal.