If a renewal charge doesn't go through — an expired card, insufficient funds, or a bank decline — here's exactly what happens and how to fix it in under a minute.
What happens when a payment fails
Our payment provider automatically retries the charge over the following days and emails you at your account email address so you know something needs attention.
While your subscription is past due, access to subscriber features pauses. Your account and settings are untouched — signals, watchlists, and history are all waiting for you — but the subscriber areas stay locked until a payment succeeds.
If the payment can't be collected after the retry period, the subscription is canceled.
Nothing is deleted at any point. A paused or canceled subscription never removes your account or its data.
How to fix it
Log in at app.trendtrader.pro and go to Settings.
Click Manage billing to open the secure billing portal (powered by Stripe) in a new tab.
Under Payment method, add your new or corrected card and set it as the default.
The outstanding payment is retried against the new card. Once it succeeds, your access is restored automatically — no need to contact support.
If the subscription already lapsed entirely, just resubscribe from the Plans page inside the app; access unlocks instantly when the payment is confirmed.
Common reasons a card is declined
The card expired or was replaced by your bank
Insufficient funds at the time of the charge
The bank flagged the charge as unusual — a quick approval in your banking app, or a call to the number on the card, usually clears it
International or online payments are disabled on the card
If the card looks fine and payments still fail, your bank can tell you the exact decline reason — payment processors only receive a general decline code.
Was I charged twice?
Seeing a "pending" charge alongside a failed one usually means the bank pre-authorized the first attempt before declining it. Pre-authorizations drop off on their own within a few business days — only one real charge is ever collected per billing period.
If you genuinely see two completed charges for the same billing period, message us through the in-app Messenger and we'll correct it right away. There's no need to use the Refund Request form — that form is only for claims under the 7-day money-back guarantee, not for billing corrections.
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